Privacy Policy — Tenants
Tenant Privacy Policy
YeWalaGhar.com | Grenoverse Multi Ventures LLP
📅 Last Updated: 01 January 2026📄 Version: 1.0
“Aapki privacy hamari zimmedari hai.”
1. Introduction
YeWalaGhar.com ("Platform", "We", "Us") is operated by Grenoverse Multi Ventures LLP, registered in Greater Noida, Uttar Pradesh, India.
We are committed to protecting the privacy and personal data of all Tenants in accordance with:
- ✓Digital Personal Data Protection Act, 2023 (DPDP Act)
- ✓Information Technology Act, 2000 & IT Rules, 2011
- ✓Indian Contract Act, 1872
By using YeWalaGhar.com to search for rental properties or interacting with us via WhatsApp, phone, or any digital medium, you agree to this Privacy Policy.
2. Who This Policy Applies To
This policy specifically applies to:
- ✓Tenants who register and search for rental properties on the platform
- ✓Any individual who submits a tenant requirement form or interacts with us as a prospective tenant via WhatsApp, phone, email, or any channel
3. What Personal Data We Collect From Tenants
| Data Type | Examples |
|---|---|
| Identity Data | Name, Aadhaar number, PAN, Company/College ID |
| Contact Data | Mobile number, WhatsApp number, Email address |
| Professional Data | Employer name, designation, income proof |
| Family / Co-Occupant Data | Names and IDs of co-occupants |
| Rental Requirement Data | Preferred area, budget, BHK type, move-in date, occupancy type |
| Financial Data | Payment records, UPI transaction IDs, brokerage payment proof |
| Communication Records | WhatsApp chats, call logs, visit records |
| Device & Usage Data | IP address, browser type, login timestamps |
4. Purpose of Data Collection
| Purpose | Legal Basis |
|---|---|
| Tenant registration and identity verification (KYC) | Consent + Legal Obligation |
| Matching tenant requirements with suitable properties | Contract Performance |
| Sharing tenant profile with property owner for visit approval | Contract Performance |
| Visit scheduling and coordination | Contract Performance |
| Brokerage payment processing and invoice generation | Contract Performance |
| WhatsApp and communication service delivery | Consent |
| Police verification assistance | Legal Obligation |
| Fraud detection and platform security | Legitimate Interest |
| Legal compliance and law enforcement cooperation | Legal Obligation |
| Platform improvement and analytics | Legitimate Interest |
| Marketing and promotional communications | Consent (separate opt-in) |
Note: We do NOT collect data beyond what is necessary for the above purposes.
5. Tenant Profile Sharing — How It Works
1Tenant fills detailed requirement form on platform
2Our team verifies tenant details and prepares a profile
3Tenant profile is shared with shortlisted property owners for approval
4Owner approves → visit is scheduled
5Only after deal closure — brokerage is charged to tenant
Important: Aapka phone number property owner ko tabhi share hoga jab owner visit approve kare aur dono parties consent dein. Bina permission ke koi bhi personal contact detail public nahi hogi.
6. How We Obtain Consent (DPDP Act 2023)
- 1Consent is obtained through clear affirmative action — mandatory checkbox on website or explicit "YES, I AGREE" on WhatsApp
- 2Consent is free, specific, informed, unconditional, and unambiguous
- 3Consent is purpose-specific — separate consent for different purposes (e.g., service vs. marketing)
- 4Withdrawing consent is as easy as giving it — tenants can opt out anytime via email or WhatsApp "STOP"
- 5Consent records are maintained with timestamp, IP address, platform version, and checkbox text version
- 6Minors (below 18 years): We do not knowingly collect data from minors. If discovered, such data will be immediately deleted.
7. How We Use & Share Your Data
7.1 Internal Use
- Service delivery and platform operations
- Matching tenant requirements with available properties
- Team coordination for visits, negotiations, and documentation
- Fraud detection and platform security
- Legal record maintenance
7.2 Data Shared With Third Parties
| Recipient | Purpose | Safeguards |
|---|---|---|
| Property Owners | Visit scheduling and approval | Only relevant profile data shared; contact masked where possible |
| Payment Gateways (Razorpay, UPI) | Brokerage payment processing | PCI-DSS compliant |
| Verification Agencies | KYC and document verification | Data sharing agreements |
| Legal/Law Enforcement Authorities | Legal obligation, court orders | Only when legally required |
| WhatsApp Business API Provider | Message delivery | As per Meta's data policies |
7.3 We DO NOT
✕Sell, rent, or trade your personal data to any third party
✕Share your full contact details without your consent
✕Share data for advertising or marketing without explicit consent
✕Transfer data outside India without adequate safeguards
8. Data Retention Policy
| Data Type | Retention Period | Reason |
|---|---|---|
| Active tenant account data | Duration of account + 2 years | Service continuity |
| Completed transaction records | 7 years | Legal & tax compliance |
| KYC documents | 5 years post transaction | RBI / legal requirements |
| WhatsApp & communication logs | 3 years | Dispute resolution proof |
| Payment / brokerage records | 7 years | Tax & audit compliance |
| Website usage / cookies | 12 months | Analytics |
| Incomplete / rejected requirement forms | 6 months then deleted | Operational need |
After the retention period, data will be securely deleted or anonymized.
9. Cookies & Tracking Policy
- 1We use cookies to improve user experience, track sessions, and analyze platform usage.
- 2
Types of cookies:
Essential CookiesRequired for platform functioning (cannot be disabled)Analytics CookiesGoogle Analytics or similar (can be disabled)Preference CookiesRemember user settings (can be disabled) - 3Users can manage cookie preferences through browser settings.
- 4Disabling essential cookies may affect platform functionality.
10. Data Security
- ✓Encrypted data storage (MongoDB with access controls)
- ✓HTTPS encryption for all data transmission
- ✓Role-based access control — only authorized team members access tenant data
- ✓Regular security audits and vulnerability assessments
- ✓Secure payment processing through authorized payment gateways only
Breach Notice: In the event of a data breach, we will notify affected users promptly, report to relevant authorities as required under DPDP Act, 2023, and take immediate corrective action.
11. Your Rights as a Data Principal
| Right | What It Means |
|---|---|
| Right to Access | Know what personal data we hold about you |
| Right to Correction | Request correction of inaccurate or incomplete data |
| Right to Erasure | Request deletion of your data (subject to legal retention obligations) |
| Right to Grievance Redressal | File a complaint with our Grievance Officer |
| Right to Withdraw Consent | Withdraw consent at any time without affecting prior processing |
| Right to Nominate | Nominate a person to exercise rights in case of death or incapacity |
To exercise any of these rights, contact our Grievance Officer (see Section 14).
12. WhatsApp Communication — Data & Privacy
- 1When you interact with us on WhatsApp, your messages and contact details are stored as part of our communication records.
- 2WhatsApp communications may be processed through Meta's WhatsApp Business API — subject to Meta's own privacy terms.
- 3We use WhatsApp data strictly for service delivery and dispute resolution.
- 4You may opt out of WhatsApp communications by replying "STOP" — however, legal and payment-related communications may still be sent.
- 5All WhatsApp logs are retained for 3 years for dispute resolution purposes.
13. Third-Party Links & Services
- 1YeWalaGhar.com may contain links to third-party websites or services.
- 2We are not responsible for the privacy practices of any third-party platform.
- 3Users are advised to review the privacy policies of any third-party service they use.
14. Grievance Officer (DPDP Act Compliance)
Official Grievance Officer
Name
Karan Nagar
Company
Grenoverse Multi Ventures LLP
Location
Greater Noida, Uttar Pradesh, India
privacy@yewalaghar.com
Phone
+91 9953537876
Resolution Timeline
⚡ Acknowledgment within 48 hours✅ Resolution within 30 days
If your grievance is not resolved satisfactorily, you may escalate to the Data Protection Board of India as established under the DPDP Act, 2023.
15. Children's Privacy
- 1YeWalaGhar.com services are intended for individuals 18 years and above only.
- 2We do not knowingly collect personal data from minors.
- 3If we become aware that a minor has submitted personal data, we will immediately delete such data.
- 4Parents or guardians may contact our Grievance Officer for immediate deletion.
16. Changes to This Privacy Policy
- 1We reserve the right to update this Privacy Policy at any time.
- 2Changes will be posted on this page with an updated version date.
- 3For significant changes, we will notify registered users via email or WhatsApp.
- 4Continued use of the platform after changes constitutes acceptance of the updated policy.
- 5Previous versions of this Privacy Policy are available on request.
17. Regulatory Compliance
This Privacy Policy is drafted in compliance with:
- ✓Digital Personal Data Protection Act, 2023
- ✓Information Technology Act, 2000
- ✓IT (Reasonable Security Practices and Procedures) Rules, 2011
- ✓Indian Contract Act, 1872
- ✓Consumer Protection Act, 2019
18. Contact Us
YeWalaGhar (Grenoverse Multi Ventures LLP)
📍
Location
Greater Noida, Uttar Pradesh, India📧
Privacy Email
privacy@yewalaghar.com📧
General Email
info@yewalaghar.com💬WhatsApp
+91 9953537876
⚠️ Important: DPDP Act 2023 ke rules abhi final ho rahe hain. Jaise hi government final rules notify kare, is Privacy Policy ko update kiya jayega. Go-live se pehle ek data privacy specialist advocate se review zaroori hai.
By using YeWalaGhar.com to search for rental properties, you acknowledge that you have read and understood this Tenant Privacy Policy and consent to the collection and use of your personal data as described herein.
Document Version: 1.0 | Last Updated: 01/01/2026